A Pestel Analysis On Tour Operators Tourism Essay

A Pestel Analysis On play Operators Tourism EssayWith the following teaching I meet been asked to examineYou be an established Tour Operator offering worldwide, long haul computer programmes that feature Africa, The Caribbean, Dubai, The Far East and North America. severally programme uses a sort of methods of transfer,With air being the prescript method. You also use local rail and ferry connections and coaches are used extensively for both whileing and transfers. It is an accepted fact that major apoplexys and incidents base occur during the functioning of a programme.Task 1Describe the major misfortunes and incidents that could occur throughout the duration of the programme described above.Task 2Produce a expound and systematic Emergency mean that deal be put into effect to deal with some(prenominal) major accident and/or requisite.NotesYou should produce one generic see that is capable of being implemented for all land sites. Do not produce separate pro poses for each of the accidents and incidents identified in Task 1 above.Your jut out must be comprehensive and embarrass while away and plyingrequirements, in addition to the actual plan of action.Table of Contents Page no.Introduction ., 04Porters basketball police squad Forces Model .., 05Selecting an Organization ., 08Application of Porters Five Forces Model to a selected brass ., 08Additional theories which develop Porters idea ., 11Conclusion., 17References., 18 cosmosWHAT IS TOURISM AND TOUR OPERATIONAccording to the World Tourism Organization Tourism tramp define as The Activities of soulfulnesss hinge onling to and staying in distinguishs orthogonal their mutual environment for not more than one consecutive year for leisure, channel and other purposesTourism is the temporary movement of people to finishs outside their normal steers of playact and residence, the activities undertaken during their stay in those destinations, and the facilities bring ond to cater to their needs (Mathieson Wall, 1982, p.1)Tourism has not been defined universally be perform it is hard to define if tourism isan industry and what factors make a person locomotioning a touring car. All tourism involvestravel, yet not all travel is tourism (Mill Morrison, 2002, p. 1). What this is saying thatyou need to go somewhere to be a tourist yet you can go somewhere and not be a tourist,simply by visiting family. Travel refers to the act of moving outside of ones usualenvironment for business or pleasureTourism industry can divide into 3 main categories. These categories are waiting on the type of the travel. domestic help tourismWhen People travel within their own region come under this sectionIncoming or inbound tourismWhen people get in the country in question from the home country, this is a type of international tourismOutbound tourismWhen people travel away from their home countryAs we discussed earlier there are some main requirements that a traveler seeks when travelling takes place. Some of them are-Accommodation-Travelling Assistant-Information AssistantIn enunciate to assist with the travel arrangements, specialized travel services winrs comes in to action. They are called tour operators, a tour operator typically combines tour and travel components to create a holiday package for a individual or for group of people.Sometimes there is confusion over the difference in functions of tour operators and travel agents. Tour operators are the organizers and admitrs of package holidays. Whomakes contracts with hoteliers, airlines and ground transport companies then finally print brochures and advertise the holidays that they have assembled.TravlAgencyCultural SitesNatural SitesDestinationsCultural/ well-disposedEventsGroundOperatorsGroundTransportResturantTransport to/FromDestinationAccomodationTourOperatorTravel agents give advice, sell and administer the bookings for number of tour operators. As by definition, tour operators radia tion pattern packages, maintains the relationship between the other parties.ConsumerThe Package holidays offered may cover a wide range of destinations, both national and international, and can cover a variety of holidays, such as cruises, adventure, touring, winter and summer destinations.Task 1Describe the major accidents and incidents that could occur throughout the duration of the programme described above.Tourist destination is the most important component in a tour package. This helps tour operator to attract tourist for their packages. succeeding(a) are some of main tourist destinations tour operators use to attract tourist for their tour packagesActivities in tour packages.Based on the type and the requirement of the consumer tour operator creates a packages. If the tour pacakage is based on adventure tourism it will mainly consist of activity based tour itinerary. These activities are based on the tourist fixing they visit. As an archetype tour package in Africa include s a safari tour, in Dubai shopping and also safaris in deserts etc.Following are some of main activities that include in a tour package. These activities can be change by demand of travel group. And also it is tour operators certificate of indebtedness to arrange these activities with safety measures.Safari tourSurfingRaftingHorse ridingHikingNature walksHot air balloonHelicopter toursBridge jumping come downWhale watchingCruisingHistorical Places VisitGroup Events in hotelShoppingCultural eventBoat RidingAnother adventure eventsTourism and exaltationTransportation is the method using for travel one place to another. Travelling is main part of any form of tourism. No tourism take place without considering just about transportation. There are four main transportation methods used when it comes to travel and tourism, they are air, road, sea and railway. Most of tour operators used following methods of transportation heavily for their travel arrangements.Air - AviationThis is the m ost common method use for transportation within the tourism industry. This can be divide in two ways. International and domestic travel. Tour operators get this service through the travel agents.Ground- Coaches and aimThese are the two methods tour operators used to travel tourist in the ground. Most tour operators manage their own coaches services with well manage staff. If not they get the service from travel agents. Depend on the size of the group coaches can be varied.Railway is mainly managed by rail companies. They brook scheduled service within the home country. Tour operators may reserve seats for tourist group and use this service.Sea - Ships, FerryThis is the transport method heavily used when people travel in the water. Ships and Ferries provide link between group of islands, or islands and a larger land mass. Tour operators get the service through the cruise or ferry operators for their packages.5.Accidents in tourismAn accident is a specific, unexpected, unusual and u nintended external action which occurs in a particular time and place, with no apparent and deliberate cause but with marked effects. It implies a generally negative outcome which may have been avoided or prevented had circumstances leading up to the accident been recognized, and acted upon, prior to its occurrence.(Wikipidea )As described above even in tourism there is a big possibility to take place an accident during the tour programme program. Following are some major accident that could happen in the tourism industry. These accident can be divided in to several section depend on the accident type and berth it happens.Accident Due to Natural phenomenaIts a common fact that natural phenomena cause huge accident and return to tourism industry. As an example Tsunami in 2004 December results number of deaths in the coastal area including tourist who were there at the time when it happened. Following are some of natural phenomena identified around the worldEarthquakesFloodLandslide sErosionFireStormsAccident in the TransportationWhen tour operators creating packages as described above they use various method of transportation to travel tourist. Following are some accidents that can tale place while transporting passengers,Air accidentsSea accidentsRail accidentsRoad accidentsAccidents due to ActivitiesAs we described in this article travelers are participating various kind of activities in the event. Due to these activities traveler can pillowcase to these type of accidents.Animal AttacksPool AccidentBeach accidentFalling downOverturn BoatBiologicalAlso there can be certain incedents that a traveler may face with following types of accidents,Communicable dis simple mindednesssFood hygieneIllnessAccident made by manIn a destination there can be sudden attracts or picketing that a traveler might face in to, some of them arepolitical ReasonsIncident investigationsTerrorist attacksTour operator goes bankruptcyCommon AccidentApart from all other following accident can happen to anyone including tourist at any time in anywhere,Meat with a robberyLost in the wayResult of accidentAccident always brings up the unwholesome result. Following are some of results can occur due to an accidents in the middle of travel package.Dead of one or more in a travel groupInjured of one or more in a travel groupTrip CancellationGroup stuck in a locationIllness of one or more group membersDelay from a schedule timeEconomy problem of group membersLost baggage.Task 2Produce a detailed and systematic Emergency Plan that can be put into action to deal with any major accident and/or emergency.As describe in above accidents are unpredictable and can occur anywhere at any time of the day. Since there are numerous great risks involved in tourism accidents it is commonly understood there should be proper measures take before those types of incidents take place. By which will ease the situation and avoid the panic among others.Planning for AccidentIt is tour operators r esponsibility to give safety for their travelers till the end of their journey. Using good plan to chemical reaction for accident can prevent or minimize risk for travelers. In this section we are talking about how to create a common plan to face above mention accidents.An emergency plan it can be divided in to three main section.Identifying the main accident and develop a action plan for those accidentsGive required training for the staff and information to travelers.Implement the plan and monitor the progressIdentifying the main accident and develop an action plan for those accidentsIn this step tour organizations must try to identify and narrow down what are the possible accident that can take place in a destination and how to develop an action plan for those. Priorities for the action plan can be changed depend on the tourist destination. As an example tour operator must give enough measures for accident related to animal attacks, communicable disease or food hygiene on trip i n Africa but less in Dubai. As we design a common plan for all of those identified potential incidents we need to bring previous the most suitable emergency plan that covers most of the accidents that can happen in destination.Following are the main points that need to be considered to complete in this step. The outcome for each point can be changed according to the destination.Point 1- appoint a person who can be in give when accident occurs.Every tour operator must have one or several people in charge to manage an event of emergency. Each group or individual must have a trusty person to lead them, in this case basically a guide can be used to do both guiding, that is part of the service a tour operator provide and in an accident to act as a trained helper by giving proper prior training to him/herPoint 2 -appoint a member or members from staff to response when accident occursOne or more members must be included in the response squad. Each of them must be given different tasks, response team must consist of following members to support in the event of emergencyCommunicationThis members responsibility is inform the head of the team first and then if involve to travelers if emergency occursSupportiveThis member responsibility is to check equipment, records and other thing are safe and in order.Fist aid supportThis one is responsible for first aid support to travelers in the event of emergency.Tour operators must identify or train current staff before members select team or appointing them to act in an accidentPoint 3 -Information is very important for every emergency plan. There for following information must include in the emergency plan. These details can be changed depending on the tour destination.Emergency assembly sitesWhen an event of accident tour operator must provide separate safe site to assemble for the travelers. As an example if the hotel met with fire put travelers to another hotel. excreting routeAlways must have a backup route to travel fo r destination. Then travelers can avoid a place where possible to meet with accidents. As a example avoid deluge areas.Staff contact detailsEvery action plan must have contact details of every member in the response team as well as the important numbers of tour operator company staff.Emergency contact numbersIn this section must have the numbers we can get help from in the event of emergency. As an example Police, Fire Department, HospitalsWarning message receiversIn this section we are guardianship a person or an organization where we can get further information regarding events of an accident or situation. As an example contact details of whether department, local police station.Point 4 - To reduce the impact of an accident tour operators must provide sufficient equipment to travelers. In this point emergency plan angle down the equipment needed for a emergencyFirst aid kitFire distinguishLife jacketsWhen first step is completed tour operator must come up with basic plan to mee t up with the accidents. It will list down all the actions and details that they must be inclined(p) for in an event of an accident. Following table show a sample of the outcome of first point. Using this information tour operators can minimize or prevent the effect of accident to travelers. This emergency plan must be given and communicated well with every tour guide who coordinates the travel group.No view PointAction or Name1Head of responsible Person2Appoint members who can act wise in an accidentCommunicationSupportFirst Aid3InformationEmergency assembly sitesEvacuation routeStaff contact detailsEmergency contact numbersWarning message receivers4EquipmentFirst aid kitFire distinguishLife JacketsGive necessary training for staff and information for travelersStaff.Even though tour operator makes a good emergency plan they need to involve the two parties that face the real situation. Those are staff and travelers. In this step main consideration is how to train the staff to face for accident situation and provide necessary information and assistance to the travelers.Staff readingWhen it comes to staff training company must decide what kind of training is needed. Also company need to decide who, where and when these training to be conducted. Following are some of the trainings that members of the emergency plan must undergo to act wise and confidently in an emergency.Basic trainingEvery staff in the organization must have an idea about emergency procedure within the organization. In this training all the staff will be trained about current emergency procedure in the organization. Following are some sections that are need to cover in this trainingInformation handlingEvacuation practiceBasic first aid trainingSpecialist trainingWhen selecting staff for the team, like first aid, communication, etc they need separate specialist training in those fields.Information to ClientsBefore the tour starts tour operator must give information to travelers how to act when an emergency. Following are some important information that can provide to the travelers.Where is evacuation PlacesTo whom they must inform when an emergency, like fire, illness, suspicions act. Also the contact details of staff in chargeWhere are the equipment to use when an event of emergencyApart from that it always good to give away these information where ever possible to see to both staff and travelers. Company can use following methods to display informationHandoutsDisplay BoardsOperation ManualImplementing and monitoring the planAfter above preparation tour operator must put this plan in to practice. Even through act perfectly right in company create emergency plan, does not entirely designate everything will work without any problems according to plan when in real situation. However it will help people in charge to practice and memories the things they need to do in an situation all though it always create problems when put these plan into practice. So tour operator must monitor the plan regularly and do the necessary changes to the plan. As an example if new evacuation point is created those details must update in to the plan or a member of an emergency plan leaves the operator new one should be appointed accurately.Anyhow creating an emergency plan that will be perfect for all incidents is like a neer ending loop. It always goes in a circle. If there is something new or someone new comes in we need to change the plan accordingly that mean we cannot create emergency plan once and for all and use it, we need to keep on adding changes and monitor it constantly to make it accurate and effective. By implementing this kind of method can have a most reliable emergency plan for the operator.Training/ Information to staff and clientImplement and Monitoring PlanMaking EmegencyPlan for AccidentCONCLUSIONAccidents in tourism is never a new or surprising thing to anybody, although accidents are common in this sector as many other sectors, tour operators must take enough precautions to minimize the impact of the accident as it will destroy the business they are involved and as well as the future of the industry, there for it is very vital to identify accidents that can occur during a tour programme and take appropriate steps to minimize these accidents and impact on those to the consumers, one generic way is to plan and implement emergency plan that covers most of the accidents and incidents that can take place while at a tour. For this, it is very important tour operator provides relevant training to the staff who are in and provide accurate information, facilities and support to minimize the impact on an accident to both consumers and to the industry itself.